Contact us

Feel free to get in touch with our helpdesk teams if you have any questions about Sedex. Before calling, you may wish to look for the information you need in our FAQs.

Sedex helpdesk

For general enquiries, or for questions relating to the Sedex system, please contact the relevant Sedex Helpdesk. Support is available in Bengali, Chinese, English, French, Italian, Spanish, Polish, Portuguese, Turkish and Russian.


  • Please be aware that we are experiencing a power outage at the moment that is affecting our UK office
  • We are working hard to maintain our current levels of service, but you may experience delays in being connected with our European Helpdesk. In the interim you can always contact us via email at
  • All other Sedex services are operating normally. Sorry for any inconvenience this might cause.


  • Latin America: Contact our Sedex Global Representative in Latin America, +56 2 25940272. (In operation between 09:00 and 18:00 Santiago de Chile time)
  • Japan: Contact our Sedex Global Representative in Japan, Caux Round Table Japan, +81 (0) 3 5728 6365, (In operation between 09:00 and 17:30 Tokyo time)


Sedex Address

Sedex Europe (HQ) | 5th Floor | 24 Southwark Bridge Road | London | SE1 9HF

Sedex China | Room 701-703 | Office Block of Shanghai International Equatorial Hotel | 65 West Yan An Road | Shanghai | 200040


Directions to Sedex HQ

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Directions from London Bridge station

  • Take the ‘Borough High Street’ exit from the underground station
  • Walk along Southwark Street
  • Take the third right onto Southwark Bridge Road
  • 24 Southwark Bridge Road is on the corner of Sumner Street and Southwark Bridge Road
  • Please register at reception


Other useful numbers

Accounts +44 (0)20 3893 8319
Training +44 (0)20 7902 2320
Events +44 (0)20 7902 2320
Member support / new Supplier (B) member enquiries +44 (0)20 7902 2320
New Buyer (A & AB) members  +44 (0)20 3893 8318



Press and media

If you have a press enquiry please visit our Media page for more information.