Contact us

Feel free to get in touch with our helpdesk teams if you have any questions about Sedex. Before calling, you may wish to look for the information you need in our FAQs.

Sedex helpdesk

For general enquiries, or for questions relating to the Sedex system, please contact the relevant Sedex Helpdesk. Support is available in Chinese, English, French, Italian, Spanish, Portuguese, Turkish and Russian.

  • China +86 (0)21 8031 1666, helpdeskchina@sedexglobal.com (In operation between 09:00 and 17:30 Beijing time) 
  • Europe +44 (0)20 7902 2320, helpdesk@sedexglobal.com (In operation between 08:30 and 18:30 London time). We are aware that some members are currently experiencing difficulties contacting us via our European Helpdesk Number +44 (0)20 7902 2320. We are working with our partners to rectify this issue. If you would like to contact us in the interim please use +44 (0)11 629 08163 number or via email helpdesk@sedexglobal.com
  • North America +1 888 487 6146, helpdesk@sedexglobal.com (In operation between 05:30 and 13:30 New York time)
  • Latin America: Contact our Sedex Global Representative in Latin America, +56 2 22318251 helpdesklatam@sedexglobal.com (In operation between 09:00 and 18:00 Santiago de Chile time)
  • Japan: Contact our Sedex Global Representative in Japan, Caux Round Table Japan, +81 (0) 3 5728 6365, japan@sedexglobal.com (In operation between 09:00 and 17:30 Tokyo time)

 

Sedex Address

Sedex Europe (HQ) | 5th Floor | 24 Southwark Bridge Road | London | SE1 9HF

Sedex China | Room 701-703 | Office Block of Shanghai International Equatorial Hotel | 65 West Yan An Road | Shanghai | 200040

 

Directions to Sedex HQ


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Directions from London Bridge station

  • Take the ‘Borough High Street’ exit from the underground station
  • Walk along Southwark Street
  • Take the third right onto Southwark Bridge Road
  • 24 Southwark Bridge Road is on the corner of Sumner Street and Southwark Bridge Road
  • Please register at reception

 

Other useful numbers

Accounts +44 (0)20 7902 2303  finance@sedexglobal.com
Training +44 (0)20 7902 2304  training@sedexglobal.com
Events +44 (0)20 7902 2320  communications@sedexglobal.com
Member support / new Supplier (B) member enquiries +44 (0)20 7902 2320  helpdesk@sedexglobal.com
New Buyer (A & AB) members  +44 (0)20 7902 2345  new.business@sedexglobal.com

 

 

Press and media

If you have a press enquiry please visit our Media page for more information.