Contact Us

Feel free to get in touch with our helpdesk teams if you have any questions about Sedex. Before calling, you may wish to look for the information you need in our FAQs.

Sedex Helpdesk

For general enquiries, or for questions relating to the Sedex system, please contact the relevant Sedex Helpdesk. Support is available in Chinese, English, French, Hindi, Italian, Spanish, Polish, Portuguese, Turkish and Russian. Contact our global contact centre on helpdesk@sedexglobal.com, however, for China & Japan please contact the email below:

 

  • China +86 (0)21 8031 1666, helpdeskchina@sedexglobal.com (In operation between 09:00 and 17:30 Beijing time) 
  • Japan: Contact our Sedex Global Representative in Japan, Caux Round Table Japan, +81 (0) 3 4520 9729, japan@sedexglobal.com (In operation between 09:00 and 12:00 Tokyo time)
  • Europe +44 (0)20 7902 2320, (In operation between 08:30 and 18:30 London time). 
  • North America +1 877 355 4866 (In operation between 07:00 and 16:00 Monday – Thursday, and 7:00 – 15:00 Friday, New York time)
  • Latin America: Contact our Sedex Global Representative in Latin America, +56 2 25940272. (In operation between 09:00 and 18:00 Monday – Thursday, and 9.00am – 5:00pm Friday, Santiago de Chile time).

 

Sedex Address

Sedex Europe (HQ) | 5th Floor | 24 Southwark Bridge Road | London | SE1 9HF

Sedex China | Room 701-703 | Office Block of Shanghai International Equatorial Hotel | 65 West Yan An Road | Shanghai | 200040

Sedex Australia | Level 26 | 44 Market St | Sydney | NSW | 2000

 

Directions to Sedex HQ


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Directions from London Bridge Station

  • Take the ‘Borough High Street’ exit from the underground station
  • Walk along Southwark Street
  • Take the third right onto Southwark Bridge Road
  • 24 Southwark Bridge Road is on the corner of Sumner Street and Southwark Bridge Road
  • Please register at reception

 

Other Useful Numbers

Accounts +44 (0)20 3893 8319  finance@sedexglobal.com
Training +44 (0)20 7902 2320  training@sedexglobal.com
Events +44 (0)20 7902 2320  communications@sedexglobal.com
Member support / new Supplier (B) member enquiries +44 (0)20 7902 2320  helpdesk@sedexglobal.com
New Buyer (A & AB) members  +44 (0)20 3893 8318  new.business@sedexglobal.com

 

 

Press and Media

If you have a press enquiry please visit our Media page for more information.